members
.io
For members
For business
About
Careers
Contact
SUPPORT
How can we help?
Straightforward answers for your account, memberships, payments and privacy.
All
Account
Memberships & cards
Notifications
Billing
Privacy & data
ACCOUNT
Can I join now?
+
How do I change my email address?
+
How do I delete my account?
+
MEMBERSHIPS & CARDS
How do I join a business with my existing account?
+
Can I use one account at more than one business?
+
What happens to my points if a business leaves members.io?
+
I lost my phone -- is my membership safe?
+
NOTIFICATIONS
Why am I getting emails from a business I muted?
+
How do I turn off notifications for just one business?
+
BILLING
What if a payment fails or I need a refund?
+
Does members.io charge me anything?
+
Where can I find my receipts?
+
PRIVACY & DATA
Can businesses see my other memberships?
+
How do I download my data?
+
Still need help?
We answer within one working day. Include your member ID and we’ll be faster.
Contact support